Warranty & Care
✨ Warranty
Resizing
- Your Fuzed Jewelry designs can be tightened for free at any time.
- Loosening, lengthening, or re-welding beyond minor adjustments may require a service fee.
Replacements
- Within 14 days: Free replacement or store credit.
- Within 90 days: Replacement available at 50% of the current retail cost.
- 91 days – 1 year: Replacement available at 30% of the current retail cost.
- After 1 year: Replacement will be offered at standard retail pricing.
Exclusions
- Normal wear and tear (scratches, dents, or loss of shine over time).
- Damage caused by misuse, neglect, or alteration by anyone outside of Fuzed Jewelry.
- Loss or theft of jewelry.
- Tarnish caused by exposure to chemicals (cleaning products, pools, hot tubs, hot springs, lotions, perfumes, etc.).
- Chains or designs that have been intentionally cut or removed.
Repairs & Breaks
What if my jewelry breaks?
Life happens! If your piece breaks at the weld point, we’ll reweld it for free.
If it breaks anywhere else on the chain, a small replacement fee may apply.
What if I need to remove my jewelry?
You can snip it at the jump ring. Bring your chain back and we’ll reweld it for free.
Do you offer warranties?
We stand behind our craftsmanship. Weld issues are covered—accidental snags or chain stretching are not considered defects but can be repaired affordably.
✨ Materials & Care
What materials do you use?
We use high-quality 14k gold-filled, sterling silver, and solid gold (when available). Our pieces are hypoallergenic and tarnish-resistant.
Will it tarnish?
Gold-filled rarely tarnishes. Sterling silver may oxidize naturally but can be shined easily with a polishing cloth.
How do I clean my permanent jewelry?
Gently rub with a polishing cloth. Avoid chemicals like bleach, self-tanners, and hair products directly on your jewelry.